Frequently Asked Questions
If you have any special request or question, feel free to reach out on Whatsapp here, call +33781804197 or send an email at hello@monpetitpoids.fr
The company
Mon Petit Poids, located in Bruz, France, embarked on a journey over seven years ago, envisioning exquisite art pieces that captured the essence of life's pivotal moments.
Handcrafted by skilled artisans and conceptualized, our jewelry was acclaimed publications like Vogue as it perfectly embodies the fusion of heritage and modernity.
Over the past 7 years, we've served more than 38.000 customers across France and Benelux, processing over 40.000 orders. Feel free to visit our Instagram here, where our community gather more than 120K+ people.
Jewelry & Materials
They are crafted from brass and coated with yellow gold plating, rose gold plating, or rhodium-plated silver.
The finishes for the chains and pendants:
- 16-carat yellow gold plating (3 microns)
- 18-carat rose gold plating (3 microns)
- Rhodium-plated silver (3 microns)"
The pendants and necklaces comply with REACH regulations, ensuring they are lead-free and nickel-free.
Our jewelry is guaranteed for 1 year from the date of purchase. This warranty covers manufacturing and technical defects only. Breakage or damage resulting from accident or improper use of Mon Petit Poids jewelry is not covered by the warranty. The purchase invoice serves as a guarantee and is essential for any after-sales service request. Your invoice is sent to your email after purchase confirmation.
Crafted sustainably with high-quality materials, our jewelry is guaranteed for one year. This warranty exclusively covers manufacturing defects and technical flaws. Breakage or damage resulting from an accident or improper use of Mon Petit Poids jewelry is not covered under the warranty.
Contact our customer service at bonjour@monpetitpoids.fr with your order reference. Post-warranty, we apply a fee of 46 € to change the chain.
Engraving
It's possible to engrave up to 3 lines per side, on 2 sides, with a maximum of 9 characters per line.
We engrave one piece of information per line (such as a name, date, symbol, size, weight, sweet message...)
The engraving is conducted in France using advanced machinery, ensuring precision and exceptional quality.
We meticulously verify for any typos and hand-clean each piece before shipping.
No, our jewelry is engraved only once.
Order & Shipping
We are very fast to customise and ship the products. As we are shipping from France, expect deliveries to take 5-7 business days to arrive. You will have a tracker number.
If you ordered less than 12hours ago, just give us a call and we will make the change for you! However, once produced, our jewelry is engraved only once.
Please check your text carefully before confirming your order!
If you have any questions reach out to bonjour@monpetitpoids.fr